Hampshire SO42 7RB Please let us know what you are returning and why, and whether you want a refund or exchange for another product.
We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Remember that roomy bedrooms usually are better so tend not to jam yours with many pieces of furniture.
Please make sure your items are securely wrapped and returned at your own cost unless faulty. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse.
Many parents are mistaken thinking that the baby room should be always in calm surroundings for the baby to sleep well. We are always very disappointed on the rare occasions our customers receive a faulty item.
Items lost in transit will not be treated as returned. What if the item is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
If a fault develops outside of the 30 day return period, or the item is difficult to package and return, contact us on or by email to sales kiddiewinkles. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
Please provide proof of purchase when returning an item. How do I arrange an exchange? If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference.
If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item.
Please make sure you give us a daytime telephone number or your email address so we can contact you. Please provide proof of purchase when exchanging an item.
If you are unable to provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered. Please advise any returns to:
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